Protect your accounts and personal information.

We take your trust very seriously. In addition to utilizing the latest software protection and monitoring with your accounts, we also communicate any ongoing security threats and scam alerts. Read about these scams to ensure that you’re not sharing vital personal information with the wrong parties.

If you ever have any questions about suspicious activity or correspondence, please call Signature FCU at (800) 336.0284. Additionally, if you suspect fraud on your Signature FCU Visa card, you can contact the VISA fraud and risk management department at (800) 411.8498.

Familiarize yourself with fraud scams - click here for detailsHow to be proactive about protecting your information.

  • Perform an annual credit report check or call (877) 322.8228.
  • Don’t give away personal information without asking questions. Why does someone need it? How it will be used and protected? What will happen if you don’t give that information. A legitimate company will be willing to answer these questions for you, while a scammers will likely be defensive.
  • Learn about the latest scams at idtheftcenter.org and get help you if you become a victim.

Check out the information below for additional information about different types of fraud and several websites that are dedicated to helping people be more knowledgeable about fraud. 

 

Identity Theft

Identity theft teaser imageIdentity theft occurs when someone assumes your identity to perform any type of fraud or other criminal act.

Identity theft occurs when someone assumes your identity to perform any type of fraud or other criminal act. Criminals can get the information they need from a variety of sources such as stealing your wallet , going through your trash, or even taking mail right from your mailbox . They may try to get information about you from the Internet, telephone, or even in person. Guard your identity by refusing to give credit card information over the phone unless you initiated the call. You should also keep an eye on your bank accounts so you can detect unauthorized purchases quickly, don't throw ATM receipts, bank statements, or credit card statements in the trash without shredding them first, and review your credit report at least once a year.

Phishing Fraud

Phishing red button on computerPhishing uses email, text messages, and sometimes phone calls to get people to disclose private information that can be used for identity theft.

Phishing uses email, text messages, and sometimes phone calls to get people to disclose private information that can be used for identity theft. Do not respond to any email, text message, or phone call asking you to provide your social security number, credit card number, account number, or passwords/PINs. When we do contact you using one of these means, we will not ask you for that information. We will verify the information we have already on file. If you are contacting us, then we will ask you to verify who you are using information such as last four of your SSN, password, date of birth, or even last transaction or loan information. If you are ever unsure, please stop what you are doing and contact the credit union directly.

Vishing Fraud

Yellow fraud tapeVishing uses social engineering and voice over IP (VoIP) to gain access to private information.

Vishing uses social engineering and voice over IP (VoIP) to gain access to private information. Technology can be used to manipulate caller ID to show a call is coming from a number or place of business that it is not actually coming from. Vishing is typically used to steal credit card numbers or other information that can be used for identity theft schemes. You should always be suspicious when receiving messages directing you to call and provide bank numbers or credit card information . If you are ever in doubt, contact us immediately.

Telemarketing Fraud

Scam word imageTelemarketing fraud occurs when you send money or give personal or financial information to unknown callers.

Telemarketing fraud occurs when you send money or give personal or financial information to unknown callers. Some trademark signs of telemarketing fraud calls are: "you must act now or the offer won't be good", "You've won a free gift, vacation, or prize but you have to pay for postage and handling or other charges" , "you don't need to check out the company with anyone", or "you can't afford to miss this 'high- profit, no- risk' offer". If you hear these lines or anything similar from a telephone salesperson, just say "no thank you" and hang up.

Useful Websites

TIPS spelled out on keyboard keysThe following websites are a few places you can go to arm yourself with good information and tips about fraud. 

With numerous schemes and types of fraud out there, no one is immune to identity theft and everyone needs to be vigilant. Keeping an eye on your accounts and paying attention to your instincts are crucial. Remember, we are here as a resource for you. In addition, we found a few websites that will arm you with knowledge and hopefully keep you from falling victim to a scheme.

http://www.fbi.gov/scams-safety/fraud

https://investor.gov/investing-basics/avoiding-fraud/types-fraud#.Ur4GovTrw3M

https://smartpay.gsa.gov/content/resources#a7

https://www.stopfraud.gov/sf