Get in touch – in person, by phone, fax, email or mail.

We’re easy to reach. There may be times you need additional information that you can’t find online – we offer multiple ways to contact us.

Headquarters Location 12 Herbert St.
Alexandria, VA 22305
Mailing Address PO Box 148
Alexandria, VA 22313-0148
Phone Toll Free: (800) 336.0284
Local: (703) 683.7300
Fax (703) 683.1573
Call Center Hours of Operation
Monday 9:00 AM - 5:00 PM EST
Tuesday 9:00 AM - 5:00 PM EST
Wednesday 9:00 AM - 5:00 PM EST
Thursday 9:00 AM - 5:00 PM EST
Friday 9:00 AM - 5:00 PM EST
24/7 Visa Card Holder Services Assistance  
VISA After Hours
Visa Lost/Stolen Card Assistance US: (888) 297.3416
International: (206) 389.5200
Visa PIN By Phone
(Order a custom PIN for your credit or debit card)
US: (800) 290.7893
International: (206) 682.2462
VISA Transaction Assistance (855) 854.5467
VISA 911 (800) VISA 911

My Card Rules

Register your Signature FCU Visa credit or Visa debit card to receive push notifications for purchases, freeze/unfreeze your card in the event it is lost or stolen, and set International card preferences for travel. Download the app from your app store on your smartphone or tablet.

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