Pay all your bills from one place.

Stop paying bills through multiple websites and use Signature’s 24/7 Web BillPay. Simply log into your Signature accounts management portal and click BillPay to pay all your monthly statements through your Signature member account.

**Alert from our eBill provider** AT&T has been temorarily suspended due to problems with IP blocking or biller website changes. The suspension includes AT&T Mobility, UVerse, home phone and internet. During this time, users will not be able to manually add or update these accounts in our Web BillPay system. 

With Signature’s Web BillPay, you can:

  • Send payments to virtually any person or organization in the United States or its territories quickly and easily.
  • Schedule payments (one time or recurring) up to a year in advance.
  • Pay a single bill at one time or pay all your bills at once.
  • View, print and save images of posted checks.

For a PDF guide and a video walk-through on setting up your BillPay service, visit our How-to page.

For more information about BillPay, contact us at (800) 336.0284

Web BillPay FAQs

When and how are payments processed?

Payments are processed at 2:00 AM and at 12:00 PM, Central Time each day. Payments are posted at the next process cycle. Scheduled payments that fall on a weekend or holiday post prior the previous business day. Payments that are newly entered on a weekend are processed the next business day.

What do the status fields indicate on the Payment History Page?

Processed: Your payment is on its way.
Rejected NSF: Your payment was rejected due to non-sufficient funds.
Communication Failure: There was an error due to communication problems.
Vendor Refund: the vendor rejected your payment. If you receive this error, please contact us at 1-800-336-0284.

What payment frequencies are available?

You can set up payments on a weekly, biweekly, semimonthly, monthly, quarterly, semiannual or annual basis.

What if my scheduled payment falls on a weekend or holiday?

If a scheduled payment falls on a holiday or weekend, it is paid the previous business day.

When can you edit the dollar amount on a scheduled, recurring payment?

You may edit the dollar amount the first business day after the scheduled payment date.

Can I postdate recurring payments?

You can select a future date for the first payments, but payments will continue once you are within that schedule.

Can I postdate a single payment?

Sure. Select a valid future date that you’d like your payment to be processed.

When will the money be taken out of my account?

Electronic funds created before noon Central Time are debited the same day the payment is sent. A payment created after 12 PM is processed the next business day. Check payments are debited from the account when the payee deposits the check.

What if I do not have enough money in my account?

An electronic payment will not be processed if your account cannot cover the amount. You will receive a message informing you that the payment could not be sent. For a check payment that bounces due to insufficient funds, you will be charged an NSF fee.

Can I pay with my savings account?

Payments must be processed through your checking account.

How long is the history retained in the View Payment History section?

Payment history for active and deleted payees is retained and viewable indefinitely.

What if I lose or forget my ID or PIN?

Your BillPay login and PIN are the same that you use to access your Signature Member account online. If you forget or misplace your Signature login credentials, contact us at 1-800-336-0284.

How far in advance should I set up a payment so it is paid on time?

For an electronic payment, allow 3 to 4 business days from when the payment is submitted. A check payment needs 5 to 7 days if the check is mailed on the same day the payment is submitted.

Are there minimum and maximum payment amounts?

Electronic payments are first validated against your current account balance, and check payments settle as any check you would write. You cannot make a payment that exceeds the amount of available funds in your account.

Can I have multiple payments to the same payee on the same day?

Our system currently allows one payment per payee on the same day.

How many payees may I set up?

There is no limit to the number of payees you can set up.

Can I edit payee addresses?

No. Once an address is entered it stays with that payee. If you’d made an error or would like to enter a new address, just add the payee again, now with the proper address.

How do I know if a payee will receive payments electronically or by check?

Once you have set up the payee, the payee list screen has a field that indicates whether the payee is electronic or check

Can the payee see the memo field I filled out when setting up a payment?

Your memo will appear on check payments but not electronic payments. A memo that exceeds 40 characters will be cut off.

Can I stop a payment?

You can stop check a payment. After the check is printed and mailed, payment history shows the check number for that payment. The stop payment would be added in the same manner as for a regular check written from your checkbook. You cannot put a stop on an electronic payment.

Can I use BillPay if I live outside the United States?

Yes. You can access BillPay from any location by logging into your Signature Federal Credit Union account However, you can only make payments to payees located inside the United States.

Who can I pay through BillPay?

You can pay any person or organization based in the United States. Set up the payee, initiate the payment and voila. You’re done.

Are there any merchants I cannot pay through BillPay?

No. When you set up a payee, you will see whether or not the merchant is in the database. A merchant in the processor’s database will be paid electronically. If the merchant is not in the database, they can be paid via check.